Refund Policy
Last updated: June 29, 2026
NorthPrep is a digital practice platform. Pro access unlocks online practice content and is delivered to your account immediately after purchase. This Refund Policy explains when we will consider a refund. It supplements, and should be read together with, our Terms of Use.
Digital product
Because Pro access is a digital product that you can use as soon as you buy it, purchases are generally final. Prices and the features included are shown before you complete payment, and payment is processed by a third-party payment processor.
When we will review a refund
If you accidentally purchased Pro access, or you cannot access the platform because of a genuine technical issue on our side, contact us within 7 days of purchase and we will review your request. Refunds are assessed case by case.
When you contact us, please include:
- the email address on your NorthPrep account;
- the approximate date of purchase; and
- a short description of the problem.
What is not refundable
Except where a refund is required by applicable consumer-protection law, we generally do not refund purchases simply because the content went unused, because you changed your mind after using the Service, or because of an outcome on an actual CELPIP exam, immigration application, or other result. NorthPrep does not guarantee any specific CELPIP score, CLB level, immigration result, or exam outcome.
Your legal rights
Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws that apply to you. Where such laws require a refund, we will honour them.
Contact
To request a refund or ask about this policy, email support@northprep.ca.