CELPIP Speaking Task 6: Dealing with a Difficult Situation samples

CLB 6 model answer

Mrs. Chen, I need to talk to you about the damaged plant. I am sorry this situation happened. The reason is that I misunderstood how little water that plant needed and watered it twice. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to replace the plant or pay for a suitable replacement, and follow her written instructions in the future. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Mr. Patel, I need to talk to you about the Saturday schedule conflict. I am sorry this situation happened. The reason is that my approved leave may not have been transferred into the new schedule. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to show the approval email, help find a qualified coworker to exchange shifts, and remain available for another shift. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Ms. Roy, I need to talk to you about the short-notice apartment access. I am sorry this situation happened. The reason is that I will be sleeping after a night shift and cannot safely leave valuable belongings unsecured. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to offer access later in the afternoon or on another confirmed date, unless the repair is an emergency. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Mr. Lewis, I need to talk to you about the nut-free cake request. I am sorry this situation happened. The reason is that our kitchen handles nuts and we cannot honestly guarantee complete protection from cross-contact. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to refund the order promptly and suggest a dedicated allergy-aware bakery or sealed alternative. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Sofia, I need to talk to you about the six-week guest request. I am sorry this situation happened. The reason is that the lease restricts long stays and the apartment's shared space and utilities are already limited. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to allow a shorter visit within the lease, or help her cousin find a nearby short-term rental. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Daniel, I need to talk to you about the cancelled drive to Banff. I am sorry this situation happened. The reason is that the mechanic found a serious brake problem and advised me not to use the car on the highway. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to take an intercity bus, rent a safe vehicle together, or postpone the trip without risking anyone's safety. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Coach Martin, I need to talk to you about the outdoor practice during lightning. I am sorry this situation happened. The reason is that continuing outside creates an unnecessary safety risk and parents expect us to follow weather procedures. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to stop the session, move everyone indoors or to vehicles, and resume only after the required safe waiting period. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Ms. Hassan, I need to talk to you about the missing birthday invitation. I am sorry this situation happened. The reason is that I copied an incomplete class list and did not notice Amir's name was absent. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to apologize clearly, confirm Amir was always intended to be included, and provide all event details personally. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Alex, I need to talk to you about the expense without a receipt. I am sorry this situation happened. The reason is that approving undocumented spending would break the group's rules and create problems during review. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to request a duplicate receipt or written vendor confirmation and record a temporary pending claim. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption. Again, I am sorry, and I hope we can agree on this solution.

CLB 6 model answer

Priya, I need to talk to you about the use of my desk and movement of client files. I am sorry this situation happened. The reason is that the files contain private information and moving them makes it harder to maintain accurate records. I should have checked more carefully and told you sooner. I understand that this may cause inconvenience, worry, or extra work for you. I am not trying to avoid responsibility. I would like to agree on a separate shared surface, lock confidential files, and ask before using each other's assigned workspace. I think this is a fair way to correct the problem and prevent it from becoming worse. Please tell me if there is another reasonable step you need from me. I want us to solve this calmly and respectfully. Next time, I will confirm the details in writing and ask questions before making an assumption.